Privacy Policy

Last updated: 25 July 2026

1. Who We Are

The data controller responsible for your personal data is:

The Vale Wellness Ltd
14 Brecknock Road, London, N7 0DD, United Kingdom
Company No. / VAT: 13456789
Telephone: +44 20 7946 0321
Email: privacy@removaltrfloraur.world

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit https://removaltrfloraur.world/ or purchase our products. It applies in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect the following categories of personal data:

  • Identity data: first and last name.
  • Contact data: telephone number, email address, postal address.
  • Transaction data: details of orders placed, payments and delivery.
  • Technical data: IP address, browser type and version, time zone, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage data: information about how you use our website, products and services.
  • Marketing and communications data: your preferences in receiving communications from us and your communication preferences.
  • Cookie and tracking data: as described in our Cookie Policy.

We do not collect any special categories of personal data (e.g. data about health, race, religion or biometrics) through this website.

3. How We Collect Your Data

We collect data through:

  • Direct interactions: when you complete our order form, contact form or subscribe to communications.
  • Automated technologies: cookies, server logs and similar tracking technologies as you interact with our website. See our Cookie Policy for details.
  • Third parties: analytics and advertising providers (where consent has been given).

4. Legal Bases for Processing

We process your personal data on the following legal bases under UK GDPR Article 6:

  • Performance of a contract (Art. 6(1)(b)): to process and fulfil your order.
  • Legal obligation (Art. 6(1)(c)): to comply with applicable legal requirements (e.g. tax records, consumer law obligations).
  • Legitimate interests (Art. 6(1)(f)): to operate and improve our website, prevent fraud and administer our business.
  • Consent (Art. 6(1)(a)): for analytics and marketing cookies, and for direct marketing communications where you have opted in. You may withdraw consent at any time.

5. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders for Slim Coffee Booster and deliver them to your address.
  • Communicate with you about your order, enquiries and any returns or refund requests.
  • Comply with legal and regulatory obligations (including consumer contract regulations and VAT records).
  • Improve our website and user experience through anonymised analytics (where consent given).
  • Send marketing communications where you have consented to receive them and you have not subsequently opted out.
  • Detect and prevent fraud and unauthorised access to our systems.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. Analytics and marketing cookies are only set following your explicit consent via our cookie consent banner. Strictly necessary cookies are set by default as they are essential for the website to function. For full details, please see our Cookie Policy.

We implement Google Consent Mode v2. Prior to your consent decision, all ad storage, ad user data, ad personalisation and analytics storage signals are denied by default.

7. Data Sharing and Third Parties

We do not sell your personal data. We may share your data with:

  • Service providers: companies that assist us with order fulfilment, payment processing, IT infrastructure, email delivery and website hosting. These parties process data on our behalf under data processing agreements.
  • Analytics providers: Google Analytics (where consent given) to understand website usage in aggregate.
  • Advertising platforms: Google Ads (where consent given) for marketing purposes.
  • Legal and regulatory bodies: where required by law, court order or regulatory authority.

Where we share data with third parties outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR Chapter V requirements, including Standard Contractual Clauses or adequacy decisions.

8. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy:

  • Order and transaction records: up to 7 years to comply with HMRC tax record requirements.
  • Customer enquiry records: up to 2 years from the date of last contact.
  • Marketing consent records: until you withdraw consent or request erasure, then for a further 1 year for compliance records.
  • Website analytics data: per provider retention settings (typically 14 months for Google Analytics).

9. Your Rights Under UK GDPR

As a data subject under UK GDPR, you have the following rights:

  • Right of access (Art. 15): to request a copy of the personal data we hold about you.
  • Right to rectification (Art. 16): to request correction of inaccurate or incomplete data.
  • Right to erasure (Art. 17): to request deletion of your personal data in certain circumstances.
  • Right to restrict processing (Art. 18): to request that we limit how we use your data.
  • Right to data portability (Art. 20): to receive your data in a structured, machine-readable format where processing is based on consent or contract.
  • Right to object (Art. 21): to object to processing based on legitimate interests, and to direct marketing at any time.
  • Rights related to automated decision-making (Art. 22): we do not make solely automated decisions that produce legal or similarly significant effects about you.
  • Right to withdraw consent: where processing is based on consent, you may withdraw at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at privacy@removaltrfloraur.world or write to us at 14 Brecknock Road, London, N7 0DD. We will respond within one calendar month.

10. Right to Lodge a Complaint

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the UK:

  • Website: ico.org.uk
  • Telephone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us in the first instance.

11. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. Our website is served exclusively over HTTPS. Access to personal data within our organisation is restricted to those who have a business need to know.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party website and recommend that you review their privacy policies independently.

13. Children's Privacy

Our website and products are intended for adults only. We do not knowingly collect personal data from children under the age of 13. If you believe we have inadvertently collected data from a child, please contact us immediately so we can take steps to delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Material changes will be communicated via a notice on our website. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

For any questions about this Privacy Policy or our data practices, please contact:
The Vale Wellness Ltd
14 Brecknock Road, London, N7 0DD
Email: privacy@removaltrfloraur.world
Telephone: +44 20 7946 0321